Where is my order?

Most orders arrive within days — so you can start your routine quickly.

Processing time

  • All orders are processed within 1–2 business days.
  • Orders are not shipped on weekends or holidays.

Shipping times

Estimated delivery times:

United States
5–10 business days
Europe
2–5 business days
International
5–12 business days

Please note that delivery times are estimates and may vary depending on location and customs.

Shipping methods

We ship using trusted carriers such as DHL, local postal services, and international shipping partners. Depending on your location, your order will be shipped via standard or tracked delivery.

Duties & taxes (International orders)

  • Orders shipped outside the EU may be subject to import duties, taxes, and customs fees.
  • These charges are the responsibility of the customer.
  • Psor-D® is not responsible for delays caused by customs.

Delivery expectations

Every Psor-D order is securely packaged, sealed, and carefully prepared.

Delayed or lost orders

If your order has not arrived within the expected timeframe, please contact us. We will assist you in tracking your order or initiating an investigation if needed.

Damaged orders

  • If your package arrives damaged, please record a video while opening the package and clearly show the condition of the product.
  • Send this to support@psor-d.com within 48 hours of delivery.
Important notice
Psor-D® is not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information provided at checkout.

Need help?

If you have any questions about your order, please contact our support team:

Get in Touch

Have a question or need assistance? We'd love to hear from you.